Wachovia Implements Carreker Fourth largest bank in the U.S., Wachovia has deployed the Adjustment/Express solution from Carreker. Adjustments Express is a workflow-enabled system that automates the entire back-office adjustments process to improve productivity, reduce costs and speed customer service delivery. Wachovia, which has implemented Adjustments Express at all four of its adjustments sites, expects to dramatically reduce the costs associated with the adjustments process.

We needed a reliable adjustment solution that could be deployed across the enterprise and allow us to achieve scalability in an ever-changing marketplace, while still improving customer service and decreasing adjustments-related costs, said Sandy Grow, senior vice president, Manager of Adjustments, Wachovia. "Not only did Adjustments Express satisfy these requirements, but it offers us all of the benefits associated with operating on a single adjustments platform, including reducing adjustments costs in the range of about 30 percent and improving operational efficiencies."

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